By: Allbusiness
Special Content

Managing customer relationships

Small business software solutions allow you to better manage your customer relationships and dramatically improve your sales process. You can produce customer and prospect databases and have the ability to update them in real-time, right when you glean more information about each contact. Software also arms you with the capability to email contacts so you can keep up with marketing.

Creating quotes and invoices

 Valuable documents never come up missing because you can create quotes and invoices—and attach them to the relevant contact. Also, when your invoices are integrated with your business platform, all orders and details are captured in real-time. You’ll also be aware of which services and products your customers asked about or purchase, which will help you to be more organized and sell more in the future, resulting in greater revenue.

Following sales leads

You can follow sales leads more easily with sales management software—all you have to do is contact customers who have previously requested a quote. If you are trying to come up with strategies to help you reach your end-of-year sales goals, touching base with people who were once interested in what you offer but have never made a purchase is one place to start.

Creating and tracking projects

Small business management software allows you to create and track projects through every stage of the process. If you have separate systems to manage all your projects in the works, it’s not possible to link them with customers or costs; a single system allows you to easily and quickly view associated costs with any customer or project—and send the appropriate invoice.

Simplifying employee tasks

Employees can complete their time sheets with time tracking software which can be easily accessed by managers and owners. This allows a streamlined system for calculating wages. Shared calendars also help a small business track how much human capital is available for any project.

The many types of software available gives you the ability to integrate every process in your company. Also, your small business becomes much easier to run when there is just one solution for invoicing, sales, project management, and marketing.

As you research software online, it can become intimidating to narrow down which one would be the best for your small business needs. Before you make a buying decision, focus on what will really help your business flow more efficiently, allow for better organization, and save you a lot of hours in your very busy day.

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By: Megan Totka


Twitter: @Allbusiness