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How CRM Can Help Your Commerce Business Deliver a Personalized Customer Experience

How CRM Can Help Your Commerce Business Deliver a Personalized Customer Experience

By: Rand Internet Marketing
Special Content

In today’s fast evolving social world, customers are expecting businesses to communicate through multiple channels and devices and cater to them whenever and wherever they are available. To be able to master this task, it is important to implement a Customer Relationship Management (CRM) system that offers the necessary capabilities to help you deliver a superior customer experience and support your business growth.

OroCRM, for example, is a powerful and innovative open-source CRM software with the necessary commerce capabilities for retailers and merchants, whether you sell online, brick and mortar, or multi-channel. It captures customer data from all consumer touchpoints into a holistic 360-degree customer view, providing you with unparalleled insights into your shoppers’ demographics, behavior, and purchasing patterns.

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By: Rand Internet Marketing
Twitter: @RandSEO

Facebook: @RandSEO

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